It's great that you have reached our website and are interested in ordering our products! New furniture and decorative items always bring a new and fresh look to the home and make you feel good. So the investment is definitely great!

In this section, we answer the questions that bother you. I hope these are helpful in your decision-making!

Payment methods

You can read more about payment methods from the link below.

Payment methods

Order confirmation

After placing the order, you will receive a confirmation to the e-mail address you provided. Check the message carefully, and if you notice something special in it, please contact us immediately. If everything is in order, you can wait for the next email. It will inform you of the estimated delivery time of the order and give you a possible tracking code that you can use to track the package in more detail.

Delivery times for orders usually vary from a few business days to eight business days. If orders are delayed during that period, you will be notified by email. If you want a different delivery time for your order (for example, more than 8 business days later), please notify us by email to info@moopeli.com.

Shipping methods for small items

If you have chosen "Delivery to Posti's nearest vending machine/office (based on the address you provided)" as the delivery method, you will receive a notification from Posti where and when your order can be picked up.

Shipping methods for larger products

If, on the other hand, you have chosen "Delivery to the first door (external door) or to the immediate vicinity of the delivery truck" or "Delivery to the inside of the apartment" as the delivery method, Kuljetusliike will contact you when your order is close and agree with you on a product with a more precise delivery time. Our carriers only deliver products on weekdays. During delivery, you must be at home to receive the product.

Larger deliveries (such as Posti Rahti) as delivery to the first door (external door) or to the immediate vicinity of the transport vehicle service are usually delivered on weekdays between 8am and 4pm.

Please check the package immediately when the carrier is on site. If the package shows external dents/tears at the time of handover, Kuljetusliike is obliged to check the product inside the package as well and record any damage in the consignment note. You are also immediately in touch with our customer service.

Product return

If you don't like the product, you have 14 days to return the product. Keep the packaging materials and carefully repack the product in them. The shipping cost you paid for returning the product will not be refunded, and for larger products, we will also charge the same amount of shipping cost for the return. You can get more detailed instructions for the return after contacting our customer service by emailing info@moopeli.com.

Uncollected product

If the customer does not pick up his order and the order is returned to us, the customer can either cancel the order or request a new shipment. Merely not picking up the order is not the same as the 14-day return right and does not count towards returning the order.

When an undelivered order is returned to us, we will deduct the return costs for the order from the amount to be returned to the customer. If the customer wants the order returned to us to be resent, we will additionally charge the shipping costs of the resending.

Complaints

Is there something to complain about in the product you ordered? If such an unfortunate situation happens, please contact our customer service at info@moopeli.com as soon as possible. To speed up the investigation of the complaint, please take pictures of the defective package/product showing the defect, and send them to the same e-mail as well. We always investigate all complaints on a case-by-case basis.

Did you not find the answer to the question that is bothering you? Click HERE to access our contact form. We will answer you during the next business day at the latest.

Have fun shopping!